- How quickly will you respond if there's an issue after installation?
- One customer reported same-day response to a gutter overflow issue; technician arrived at 7am the following morning after texting a complaint the previous day.
- Do you handle complex roofs and add-ons like skylights or flat sections?
- Yes. Reviews mention successful installation of two new skylights, new flat roofs, and complex window carpentry; the owner and named technicians (Scott, Brian, Nick) guide these projects.
- What happens if I have to delay a project due to weather or permit delays?
- One customer reported Burr accommodated a fractured schedule after city delays and still completed work in a timely and professional manner.