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Imperial Roofing & Home Improvement, LLC

Updated 2026-08-26 · 7,286 reviewed · 1,143 listed · Scored from 25 Google reviews · How we rank ›

4.3(25) 62 low data composite score See reviews on Google ✓ Google-verified
24/7 Emergency RoofingRoof Inspection & Insurance ClaimsRoof Repair
Imperial Roofing & Home Improvement, LLC
Services
24/7 Emergency Roofing, Roof Inspection & Insurance Claims, Roof Repair
Reviews
25

What recent reviews say

Most recent work earns strong marks for speed, pricing, and professionalism. However, older complaints reveal a pattern: warranty issues go unresolved, staff disappear after payment, and installation defects (gutters, ridge vents) are not addressed despite direct contact.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Recent reviews (within 3 weeks) are uniformly positive and shorter, citing "great job," "reasonable price," and willingness to recommend. Older reviews (3-5 years ago) show a mix: strong praise for professionalism, cleanliness, and insurance help, but serious complaints about no-show, ghosting, and refusal to correct defects. The shift may reflect improved customer service in the past year, or a bias toward recent satisfied customers leaving quick reviews.

Praised for
  • prompt response to emergencies
  • professional crew and communication
  • fair pricing
  • clean job sites
  • handles insurance claims well
Watch-outs
  • no-show and ghosting after sale
  • poor warranty follow-up
  • workmanship defects not corrected
  • ridge vent installed incorrectly
punctualfair-pricingskilled-workmanshipclean-jobsiteresponsive-communicationinsurance-savvymissed-deadlinesshoddy-workmanshipno-showleaks-after-repair
Best for: Homeowners needing fast emergency roof repair with insurance claim help.
Think twice if: Those concerned about warranty claims and follow-up should ask for written guarantees in writing and confirm responsiveness to repair requests before hiring.

Strengths

  • Fast emergency response
  • Assists with insurance paperwork
  • Competitive pricing
  • Daily cleanup and professionalism

Worth knowing

  • Staff named include Justin (owner), Kevin, Bill, and Matt
  • One customer paid $16K cash; ridge vent installed incorrectly by manufacturer spec, owner refused to remediate
  • Gutter installation resulted in water leak on one side; no response after install
  • Daily cleanup mentioned as a plus on completed jobs
  • Work with Owens Corning materials

What reviews say by service

Roof Repair
Fast emergency tarping and repair praised; but older repairs had ridge vent defects owner did not correct.
24/7 Emergency Roofing
Storm damage response was immediate and effective according to recent reviews.
Roof Inspection & Insurance Claims
Several reviews praise coordination with insurance; one customer had to involve Owens Corning directly when Imperial did not resolve defects.
Roof Replacement & Installation
Recent installation praised for speed and quality; older projects had workmanship issues with ridge vents and gutters not addressed.
Gutters & Siding
One customer reported water pouring down after new gutter install; staff did not follow up after no-show.
Metal Roofing
No review text directly addresses metal roofing specifically.

How it compares

  • Rated 4.3 against a 4.86 average across the 73 24/7 emergency roofing businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 67
Review volume 61
Review recency 100
Review sentiment 50
Profile completeness 50
Verification 0

Rating breakdown

5
20
4
1
3
0
2
0
1
4

Common questions

Do you help with insurance claims?
Yes. Several customers report Imperial coordinated smoothly with insurers and helped them through the claims process for storm damage.
What if something goes wrong after the job?
One customer's ridge vent was installed incorrectly and the owner did not correct it despite contact; another gutter install had water leak issues and received no response after payment. Ask for a written warranty and confirm their policy on follow-up repairs before hiring.

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Last updated 2026-08-26