Reviewers consistently report seamless projects with Santino and his crew. Work gets done fast, prices stay fair, and the team communicates clearly before and during the job. Whether it's storm damage or routine maintenance, the focus on a clean finish and respect for the home stands out across residential and commercial jobs.
The business handles everything from roof replacement to commercial flat systems and snow removal. Staff show up on time, answer questions confidently, and clean up after themselves. No complaints appear in the 32-review set, and many note they'd work with them again without hesitation.
All 43 reviews are five-star. Reviewers consistently praise the crew's speed and professionalism, especially owner Joe D's honesty during estimates and follow-up after completion. Work stays clean, arrives on schedule, and finishes ahead of time. Fair quotes with no hidden fees and financing options offered. New roofs hold up through storms without leaks.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Artisan completes roof and gutter jobs in one day with meticulous site cleanup and attentive project managers like Brandon and Liam. Most reviews highlight fast turnaround and professional crews. However, recent disputes center on material substitutions (OSB sold as plywood, ridge vent omitted without notice) and significant markup on supplies, with customer service slow to resolve concerns or provide transparency on pricing. The company holds GAF Master Elite and Owens Corning certifications and serves multiple Connecticut counties. Strong praise for handling insurance claims and storm damage work. Named staff (Tim in sales, Ryan in customer service, Brandon and DJ as project managers) feature in reviews, though communication breakdowns between sales commitments and job-day execution are a recurring friction point.
Last updated 2026-08-26