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Kramer

Updated 2026-09-25 · 46,759 reviewed · 1,169 listed · Scored from 34 Google reviews · How we rank ›

4.2(34) 69 low data composite score See reviews on Google ✓ Google-verified
Gutters & SidingRoof RepairRoof Replacement & InstallationRoof Inspection & Insurance Claims24/7 Emergency Roofing
Kramer
Location
Wallingford Center, Wallingford
Services
Gutters & Siding, Roof Repair, Roof Replacement & Installation
Reviews
34
Ranking
#199 in Gutters & Siding
Best for
Homeowners needing fast ice dam or storm emergency response with insurance guidance.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25.

What recent reviews say

Kramer earns strong praise for speed and ice dam/emergency response, with staff like Gary Sr., Gary Jr., and Kate winning trust on insurance claims and gutter work. However, several complaints over five years cite missed appointments, unreturned calls, and delays on large-scale jobs, particularly water mitigation and basement reconstruction. The business excels at quick fixes but has struggled to manage customer communication on extended projects.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • responsive, on-site quickly
  • transparent insurance guidance
  • family business with genuine care
  • competitive pricing
  • emergency response and cleanup beyond scope
Watch-outs
  • no-show and poor follow-up on large projects
  • unreturned calls and texts
  • unmet timelines and promises
  • warranty disputes and mold left unresolved
responsive-communicationpunctualfair-pricingskilled-workmanshipno-showpoor-communicationmissed-deadlines
Best for: Homeowners needing fast ice dam or storm emergency response with insurance guidance.
Think twice if: Hesitant about large multi-week water damage or basement reconstruction projects where site communication has been inconsistent.

Where this business shines

  • same-day or next-day emergency response
  • staff expertise on insurance claims navigation
  • cleanup and extras (snow/deck clearing) included
  • long track record with commercial clients (15+ years)

Worth knowing

  • Gary Sr., Gary Jr., and Kate are named staff praised for availability and competence
  • emergency ice dam response within 10 minutes reported in recent reviews
  • small housing company client of 15+ years
  • roof replacement after hail storms covered by insurance with Gary's guidance
  • past complaints cite no-shows on large jobs, unresolved mold issues, and three-hour work shifts on multi-week projects

What reviews say by service

24/7 Emergency Roofing
Ice dam and snow removal praised for same-day or 10-minute response; crew extras like deck/walk clearing noted.
Gutters & Siding
Gutter replacement praised for design customization and competitive pricing; drainage solutions handled well.
Roof Replacement & Installation
Post-storm replacements handled smoothly with insurance navigation; one past complaint cites improper attic work and mold left unresolved.
Roof Inspection & Insurance Claims
Gary's insurance claims expertise consistently praised for guiding customers through stressful processes and ensuring full coverage.
Roof Repair
Quick leak fixes and ice dam repairs praised; one past complaint cites refusal to stand behind repair work despite promise to do so.

How it compares

  • Rated 4.2 against a 4.77 average across the 687 gutters & siding businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

What earned this score?

Our Rubric
Star rating 61
Review volume 67
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
27
4
0
3
1
2
0
1
6

Common questions

Do they handle ice dam and snow removal?
Yes. Recent reviews confirm same-day or emergency response (one report cites 10-minute arrival). They also clear snow from roofs and decks.
Can they help with insurance claims?
Yes. Gary Sr. is praised for guiding customers through hail and storm damage claims and helping secure full roof replacement coverage.
How long is their warranty?
No warranty terms or lengths are stated in reviews or available information.

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Last updated 2026-09-25