Can they help get insurance approval for a roof claim?

Yes. James personally manages the claim process, walks homeowners through approval, and coordinates with adjusters. Most reviewers report approval and minimal out-of-pocket cost (typically $500 deductible).

How fast can they install a roof?

Crew can strip and re-shingle a roof in a single day once approved. Permits are pulled in-house, typically completed within days of agreement.

Are they open seven days a week?

The business publishes hours for all seven days, though weekend availability for inspections and sales calls should be confirmed directly.

Platinum Home Solutions

Updated 2026-08-26 · 7,286 reviewed · 1,143 listed · Scored from 10 Google reviews · How we rank ›

4.6(10) 65 composite score See reviews on Google ✓ Google-verified

Roof Inspection & Insurance ClaimsRoof Repair

Services: Roof Inspection & Insurance Claims, Roof Repair
Reviews: 10

What recent reviews say

Nine of ten reviewers report smooth roof replacements and strong insurance claim help; James and his crew earned repeated praise for speed, responsiveness, and treating customers personally. However, one detailed account from two weeks ago describes aggressive door-to-door sales, an inspector allegedly creating roof damage (lifted shingles), missing the insurance adjuster appointment, and denial of responsibility when the adjuster flagged mechanical damage to the roof.

Recent shift: One serious complaint filed two weeks ago alleging aggressive sales, inspection-related roof damage, and missed adjuster meeting contrasts sharply with nine consistently positive reviews from prior months. This represents a potential recent operational or personnel issue.

Praised for

insurance claim expertise and navigation
fast turnaround and permits pulled quickly
professional crew and quality workmanship
personable owner and attentive communication

Watch-outs

pushy sales tactics and boundary violations
no-show at insurance inspection
alleged roof damage during inspection
blame-shifting and denied responsibility

responsive-communicationskilled-workmanshipinsurance-savvypushy-salesno-showleaks-after-repair

Best for: Homeowners seeking insurance-backed roof replacement with expedited timelines.

Think twice if: Uncomfortable with high-pressure door-to-door sales or want independent roof inspectors before committing to damage assessments.

Strengths

insurance claim specialist and adjuster coordination
owner James available for direct consultation
roof installed same-day or within days of approval
transparent pricing and deductible-only outcomes

Worth knowing

Owner James personally manages insurance coordination
Crew capable of full roof strip-to-shingle in one day
Permits pulled in-house within days
One review alleges inspector created roof damage (lifted shingles) during inspection and owner missed scheduled insurance adjuster meeting

What reviews say by service

Roof Replacement & Installation: Most reviewers praise speed and quality; one alleges damage occurred during inspection.
Roof Inspection & Insurance Claims: Praised for navigating insurance approval; one case alleges failed coordination with adjuster.
Roof Repair: One reviewer reports emergency leak repair completed within a week.
Gutters & Siding: Mentioned as ancillary service; one customer moved forward with siding work after roof success.

How it compares

Rated 4.6 against a 4.83 average across the 244 roof inspection & insurance claims businesses listed here.
Has more Google reviews than 60% of the businesses in this directory.

How we scored this

Our Rubric

Star rating 79

Review volume 45

Review recency 100

Review sentiment 48

Profile completeness 75

Verification 30

Rating breakdown

Common questions

Can they help get insurance approval for a roof claim?: Yes. James personally manages the claim process, walks homeowners through approval, and coordinates with adjusters. Most reviewers report approval and minimal out-of-pocket cost (typically $500 deductible).
How fast can they install a roof?: Crew can strip and re-shingle a roof in a single day once approved. Permits are pulled in-house, typically completed within days of agreement.
Are they open seven days a week?: The business publishes hours for all seven days, though weekend availability for inspections and sales calls should be confirmed directly.

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Platinum Home Solutions

What recent reviews say

Strengths

Worth knowing

What reviews say by service

How it compares

How we scored this

Rating breakdown

Common questions

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