Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-25.
Five-star reviews praise Pete, Rick, and Neal for honest assessments, quick responsiveness, and clean execution on roofs and skylights; jobs finish early, pricing is fair, and crews treat homes with care. However, multiple one-star reviews document serious installation flaws (copper flashing, gutters installed incorrectly, nails left on driveways), language barriers preventing communication, and critical disputes over warranty coverage for leaks and interior water damage totaling thousands of dollars, which the company denies responsibility for.
Recent shift: Mixed sentiment visible within the last two months: earlier reviews (2 months back) uniformly five-star and emphasize professional execution; more recent reviews (1-2 weeks) include detailed one-star complaints of installation defects, warranty denial, and unresolved water damage spanning multiple years. Earlier positive reviews emphasize Pete's direct honesty and crew professionalism; recent one-star reviews cite language barriers and lack of accountability from ownership.
No individual reviews are available to assess their work quality or customer experience. The business operates 24/7 for emergency roofing and claims to serve Norwalk and Connecticut with commercial and residential services, but local evidence of performance is limited.
Miguel and the team earn consistently high marks for gutter cleaning work, with reviewers praising attention to detail and a willingness to explain the job. A few customers hit scheduling snags and poor communication early on, but most described smooth, prompt service at reasonable rates.
All four reviews from five years ago rate Buildcase five stars. Drago leads a team known for arriving on time, explaining work clearly, cleaning up thoroughly, and keeping costs reasonable. Work spans roof repair, replacement, and siding checks.
Last updated 2026-09-25