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Rufus Home Improvement

Updated 2026-08-26 · 7,286 reviewed · 1,143 listed · Scored from 10 Google reviews · How we rank ›

5.0(10) 76 composite score See reviews on Google ✓ Google-verified
Roof Inspection & Insurance Claims
Rufus Home Improvement
Service
Roof Inspection & Insurance Claims
Reviews
10

What recent reviews say

Dwayne and his crew consistently deliver on time, explain options clearly, and handle insurance claims without friction. Reviewers report spotless yards after work, competitive pricing, and meticulous attention from start to finish; the main draw is that they treat customers as individuals and follow through on every promise.

Praised for
  • prompt, professional communication
  • high-quality workmanship
  • thorough cleanup and site management
  • honest pricing and fair dealing
punctualfair-pricingskilled-workmanshipclean-jobsiteresponsive-communicationinsurance-savvy
Best for: homeowners wanting a personal touch and transparent insurance guidance during storm or wear repairs.

Strengths

  • Owner Dwayne's hands-on communication and responsiveness
  • thorough yard cleanup with magnetic nail sweeps
  • transparent insurance claim navigation
  • two-day turnarounds on full replacements

Worth knowing

  • Owner Dwayne Roberts (also called Duaine in reviews) directly manages consultations and site visits
  • crew uses magnets to sweep for stray nails as part of cleanup protocol
  • jobs consistently completed on schedule (two-day roof replacements noted)
  • handles insurance paperwork and claims coordination in-house

What reviews say by service

Roof Repair
fast, clean, and professional; customers report no issues after repair.
Roof Replacement & Installation
on-time two-day completions; meticulous site cleanup and material selection guidance praised.
Roof Inspection & Insurance Claims
streamlined insurance claims process; owner walks customers through options transparently.
Gutters & Siding
installed as part of comprehensive projects with same quality and cleanliness standards.

How it compares

  • Rated 5 against a 4.83 average across the 244 roof inspection & insurance claims businesses listed here.
  • Has more Google reviews than 59% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 86
Review volume 45
Review recency 100
Review sentiment 80
Profile completeness 75
Verification 30

Rating breakdown

5
10
4
0
3
0
2
0
1
0

Common questions

Does Dwayne handle insurance claims directly?
Yes. Reviewers report he guides customers through paperwork and works with insurers to get the right roof and materials approved without friction.
How long does a full roof replacement take?
Two days is typical for full replacements, with the entire job including cleanup completed on schedule.
What areas in Connecticut does Rufus serve?
Their website lists service across Connecticut, though specific towns are not detailed in available information.
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Last updated 2026-08-26