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SERVPRO of Norwich and Windham County

Updated 2026-08-26 · 7,286 reviewed · 1,143 listed · Scored from 81 Google reviews · How we rank ›

4.6(81) 81 composite score See reviews on Google ✓ Google-verified
Roof Inspection & Insurance ClaimsMetal Roofing
SERVPRO of Norwich and Windham County
Services
Roof Inspection & Insurance Claims, Metal Roofing
Reviews
81

What recent reviews say

Professional, responsive crews handle water and storm damage with notable speed and thoroughness. Same-day emergency visits to storm sites are documented. Technicians including Teresita, Jose, and Carlos earn consistent praise across numerous positive reviews. Work quality and genuine friendliness are the standout strengths.

They specialize in water damage response, storm restoration, and general cleaning across Norwich, Willimantic, Danielson, and surrounding towns. The business has been operating for 59 years and lists 24/7 emergency roofing availability. One 1-star review raised concerns about slow equipment maintenance during a complex water mitigation.

Praised for
  • Same-day emergency response to storm damage
  • Named technicians consistently praised by customers
  • Fast, thorough restoration work
  • Professional and friendly staff
Watch-outs
  • Slow equipment maintenance during water mitigation
  • Per-hour rental charges for fans and dehumidifiers
punctualskilled-workmanshipclean-jobsiteresponsive-communication
Best for: Property owners with urgent water damage or storm restoration needs.
Think twice if: Think twice if water mitigation maintenance speed and per-hour equipment costs concern you.

Strengths

  • Same-day emergency response documented
  • Named staff repeatedly praised
  • 59+ years operating history
  • Fast and efficient mitigation work

Worth knowing

  • Technicians Teresita, Jose, Carlos, Nico, Claudia, and Alhelyc named in praise
  • Same-day emergency response to storm damage calls documented
  • Water damage mitigation and storm restoration are primary services
  • One water mitigation case took two weeks with per-hour equipment rental charges

How it compares

  • Rated 4.6 against a 4.83 average across the 244 roof inspection & insurance claims businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 75
Review volume 83
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
72
4
1
3
0
2
0
1
8

Common questions

Do you offer 24/7 emergency service?
Yes, the business lists 24/7 emergency roofing availability. Same-day response to storm damage is documented in reviews, including one Saturday night call.
What types of damage do you handle?
Water damage, storm damage, and general cleaning are primary services mentioned in reviews. Their website lists additional services including fire damage, mold, biohazard cleanup, and construction.
Are any technicians mentioned by customers?
Yes, customers name Teresita, Jose, Carlos, Nico, Claudia, Alhelyc, and others in positive reviews.
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Last updated 2026-08-26