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Artisan Building and Remodeling LLC

Updated 2026-09-25 · 46,759 reviewed · 1,169 listed · Scored from 473 Google reviews · How we rank ›

4.7(473) 84 composite score See reviews on Google ✓ Google-verified
Metal RoofingRoof RepairRoof Replacement & InstallationGutters & SidingFlat & Commercial RoofingRoof Inspection & Insurance Claims
Artisan Building and Remodeling LLC
Location
Berlin
Services
Metal Roofing, Roof Repair, Roof Replacement & Installation
Reviews
473
Ranking
#103 in Metal Roofing
Best for
homeowners wanting one-day roof replacements with insurance claim support and transparent on-site management

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-26.

What recent reviews say

Roof replacements and repairs consistently ship on schedule with spotless cleanup and crews trained to protect yards and updated owners throughout the job. Matt, Brandon, John, and other named staff earn repeated praise for professionalism and follow-up. However, several customers report serious friction: a three-month wait for a complaint callback, hidden material downgrades (pressboard instead of plywood, OSB misrepresented), ridge vent promised but not installed without notice, and a perceived markup of 3x on plywood. Communication between sales and project managers has left some customers feeling misled.

The company holds GAF Master Elite and Owens Corning certifications, handles storm damage and insurance claims smoothly, and most reviews celebrate the finished work and cleanliness. But newer or larger jobs with design changes show gaps: contract terms are opaque (no itemized pricing provided), and escalation to management has not resolved disputes to complainants' satisfaction. The 4.7 rating masks a bimodal split: 90 percent five-star enthusiasm, yet seven percent one- or two-star complaints signal genuine service recovery issues.

Praised for
  • professional crews and site managers
  • fast completion and thorough cleanup
  • responsive communication and site updates
  • knowledgeable salespeople
  • handles insurance claims
Watch-outs
  • poor customer service response to issues
  • materials substituted without consent
  • communication gaps between sales and installation
  • inflated material pricing
  • dismissive handling of complaints
skilled-workmanshipclean-jobsiteresponsive-communicationfair-pricingpunctualinsurance-savvypoor-communicationhidden-costsmissed-deadlines
Best for: homeowners wanting one-day roof replacements with insurance claim support and transparent on-site management
Think twice if: You plan design changes or attic work; follow up contract details in writing and request itemized pricing before signing

Where this business shines

  • one-day roof replacements with full site cleanup
  • named project managers provide daily updates
  • insurance claims expertise and storm damage repair
  • GAF Master Elite and Owens Corning certified

Worth knowing

  • Named crew leads include Brandon (project manager praised for attentiveness and cleanup), John (site manager praised for updates), Matt Abbassi (salesman praised for professionalism), Fernando (gutter crew), Tim (sales inspector using drone photos)
  • Ridge vents and attic ventilation upgrades have been source of miscommunication
  • Roof replacements often completed in single day (7am-8:30pm reported)
  • One customer noted $125 per 4x8 sheet plywood charge vs ~$40 at retail; OSB was called 'plywood' in one contract
  • Customer service department head is Ryan; office staff member Brittany noted for kindness in resolving disputes

What reviews say by service

Roof Replacement & Installation
Most reviews praise fast, single-day replacements with meticulous cleanup and crew professionalism; however two customers cite material misrepresentation and one criticizes attic ventilation planning.
Roof Repair
One customer praised a repair of damage caused by another roofer; most repair praise bundled with replacement reviews.
Gutters & Siding
Fernando's gutter crew and Victor's crew earn praise for quality work; one customer reports twisted netting that twisted roof shingles and was left unrepaired.
Roof Inspection & Insurance Claims
Insurance claim handling consistently praised as smooth and well-managed; Tim's thorough drone photo inspection and attic assessment appreciated but later became source of conflict over ridge vent installation.
Metal Roofing
No specific review evidence.
Flat & Commercial Roofing
No specific review evidence.

How it compares

  • Rated 4.7 against a 4.77 average across the 687 gutters & siding businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

What earned this score?

Our Rubric
Star rating 80
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
425
4
12
3
3
2
10
1
23

Common questions

How long does a roof replacement take?
One-day turnaround is common (7 a.m. to 8:30 p.m. reported); crews ensure full site cleanup before leaving.
Do you handle insurance claims?
Yes. Reviews consistently praise smooth insurance claim processing; salesman Tim uses drone photos and attic inspections to document damage.
What certifications do you have?
The business claims GAF Master Elite Contractor, Owens Corning certification, NRCA membership, and BBB A+ rating; HIC license is 0651418.
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Last updated 2026-09-25