Artisan Building and Remodeling LLC
Roof replacements and repairs consistently ship on schedule with spotless cleanup and crews trained to protect yards and updated owners throughout the job. Matt, Brandon, John, and other named staff earn repeated praise for professionalism and follow-up. However, several customers report serious friction: a three-month wait for a complaint callback, hidden material downgrades (pressboard instead of plywood, OSB misrepresented), ridge vent promised but not installed without notice, and a perceived markup of 3x on plywood. Communication between sales and project managers has left some customers feeling misled. The company holds GAF Master Elite and Owens Corning certifications, handles storm damage and insurance claims smoothly, and most reviews celebrate the finished work and cleanliness. But newer or larger jobs with design changes show gaps: contract terms are opaque (no itemized pricing provided), and escalation to management has not resolved disputes to complainants' satisfaction. The 4.7 rating masks a bimodal split: 90 percent five-star enthusiasm, yet seven percent one- or two-star complaints signal genuine service recovery issues.
