Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Both reviews date from eight years ago and describe window installation, not roofing or gutters. Staff impressed reviewers with cleanliness and thorough work. Evidence for roofing and gutter services is limited.
Matt, the owner, shows up on installation days and stays throughout, coordinating with his team and photographing progress in real time. Gina handles scheduling and weather delays with care; Mike manages the crew on-site; sales reps like Shawndel and Greg walk buyers through options at their pace. Customers report being called back after hours, having stray nails swept up, trees trimmed, and upgrades added without extra charge. Crews complete jobs in one or two days with meticulous cleanup. The business serves the central and western Connecticut region. Reviewers consistently note that initial quotes arrive in minutes without inflated pricing built in for negotiation. Staff send photo links and drone footage throughout the job. Customers say they interviewed five or more roofing companies before choosing Golden Shield, citing the company's transparency, presence, and the quality of materials (Atlas Diamond Contractor certification noted on their website).
Most customers report smooth projects with named project managers (Markeese Thompson, Michal, Michael) staying in close contact and crews executing work promptly and cleanly. One reviewer raised serious concerns about asbestos-containing siding debris scattered across their property after completion and received no response to their follow-up email, a significant gap in aftercare. Staff including Joey C, George, and office team members (Melissa, Danielle, Jaymes, Anthony, Alina, Lisa, Zack, Tawana, Jeremy) are consistently praised by name. Services span roof replacement, siding installation, insurance claim negotiation, and storm damage repair. The single negative stands out sharply against 690 reviews.
Last updated 2026-08-26