26 low data
Heritage Roofing Company Passaic NJ
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Roof Repair
Preference Construction, Roofing and Home Improvement
Flat & Commercial RoofingRoof RepairRoof Inspection & Insurance ClaimsMetal Roofing
- Services
- Flat & Commercial Roofing, Roof Repair, Roof Inspection & Insurance Claims
- Reviews
- 119
What recent reviews say
Most jobs wrap by end of day with crews arriving early and leaving sites spotless. Reviewers praise the owner's hands-on approach, quick problem-solving (sourcing replacement materials mid-project), and attentive staff. Two older incidents stand out: one involved scheduling miscommunication and an uncomfortable text exchange; another from 2017 alleges roof damage, denied warranty claims, and poor aftercare. The recent communication issue was partially resolved after the owner reached out, though the underlying concern about clarity remained. Current work quality and professionalism appear strong across dozens of recent five-star reviews.
Services completed include full roof replacement with underlayment, sheathing, gutters, gutter guards, flashing, and damage assessment. The owner, Stevenson (or Steven/Stephen in reviews), is named consistently as accessible and engaged, though two negative reviews cite instances where his responsiveness faltered.
Praised for
- fast, efficient completion
- clean job site, thorough debris removal
- professional crew and ownership
- responsive communication and owner engagement
- high-quality workmanship and materials
Watch-outs
- poor communication and scheduling responsiveness
- warranty disputes and refusal to address damage
- unprofessional follow-up and tone
punctualskilled-workmanshipclean-jobsiteresponsive-communicationlicensed-insuredleaks-after-repairpoor-communicationmissed-deadlines
Best for: Homeowners prioritizing fast turnaround, clean work sites, and hands-on ownership oversight.
Think twice if: Two reviews cite communication delays and warranty disputes; confirm scheduling clarity and warranty terms upfront before committing.
Strengths
- Same-day roof completion on most jobs
- Owner actively involved in problem-solving and material sourcing
- Comprehensive site cleanup and debris removal
- Strong recent track record across 119 reviews
Worth knowing
- Owner Stevenson (Steven/Stephen) personally engages with customers and handles mid-project sourcing of materials
- Full roof replacement includes underlayment, sheathing replacement, drip edges, roof vents, and flashing
- Gutter replacement with gutter guards completed as part of roof jobs
- Most roof replacements completed in a single day
- One 2017 complaint involved roof damage and warranty denial; one recent complaint involved scheduling miscommunication later partially addressed by owner outreach
What reviews say by service
- Roof Replacement & Installation
- Praised for fast completion, quality materials, detail-oriented work, and minimal charges for unexpected structural repairs.
- Roof Repair
- One 2017 case alleged damage was not honored under warranty; mixed evidence.
- Gutters & Siding
- Completed alongside roof jobs with positive feedback on quality and cleanup.
- Roof Inspection & Insurance Claims
- Damage assessment during roof tear-offs noted as responsive; warranty claims on existing damage remain contested in one case.
How it compares
- Rated 4.9 against a 4.74 average across the 229 flat & commercial roofing businesses listed here.
- Has more Google reviews than 96% of the businesses in this directory.
How we scored this
Our Rubric Star rating 91
Review volume 90
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30
Rating breakdown
5
115
4
1
3
0
2
1
1
2
Common questions
- How long does a typical roof replacement take?
- Most jobs are completed in a single day, with crews arriving early morning and finishing before mid-afternoon according to recent reviews.
- What's included in a roof replacement?
- Reviewers mention shingles, underlayment, sheathing replacement, drip edges, roof vents, flashing, and often gutters and gutter guards. Additional structural repairs may be handled at minimal cost if discovered during tear-off.
- What happens if problems are found during the job?
- The owner has sourced replacement materials mid-project to address rotted wood and other issues, with reviewers noting minimal additional charges when defects are discovered.
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Roof Repair