Connecticut Roofing Guide
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RSR Residential

Updated 2026-08-26 · 7,286 reviewed · 1,143 listed · Scored from 51 Google reviews · How we rank ›

5.0(51) 86 composite score See reviews on Google ✓ Google-verified
Roof RepairGutters & SidingFlat & Commercial RoofingRoof Replacement & InstallationRoof Inspection & Insurance ClaimsMetal Roofing
RSR Residential
Services
Roof Repair, Gutters & Siding, Flat & Commercial Roofing
Reviews
51

What recent reviews say

Every job finished in a day or less, with crews protecting plants and leaving yards cleaner than they found them. Owners Rob and Tom earn trust through honest estimates, in-person site visits, and staff who answer calls immediately and emails within 24 hours. One reviewer noted delayed response to a secondary follow-up request, but this stands alone against 50 five-star ratings.

Praised for
  • professional crew and management
  • fair pricing and transparent quotes
  • one-day project completion
  • spotless cleanup
  • responsive communication
Watch-outs
  • inconsistent follow-up on minor issues after job
punctualfair-pricingskilled-workmanshipclean-jobsiteresponsive-communicationhonors-warrantylicensed-insured
Best for: homeowners wanting a full roof done quickly with minimal disruption and no hidden costs.
Think twice if: You need extensive follow-up work post-job; one customer reported delayed response to a secondary request.

Strengths

  • one-day roof replacements
  • transparent quotes after in-person inspection
  • yard and landscape protection during work
  • direct owner engagement (Rob, Tom)

Worth knowing

  • Owners Rob Rich and Tom Thompson conduct in-person inspections and attic visits before quoting
  • Site managers include Manny and Don, who oversee crews and resolve on-site issues
  • Drone inspections offered for storm-damage assessment
  • Written warranty for both material and workmanship included with replacements
  • Crew uses tarps to protect decks, lawns, and gardens during work
  • Projects typically complete in one day; complex jobs (e.g., Victorian roof) completed in 1.5 days
  • Staff answer phone calls immediately and email within 24 hours

What reviews say by service

Roof Replacement & Installation
Consistently praised for speed, clean execution, and fair pricing on full replacements.
Gutters & Siding
Part of multi-service jobs; reviewers note professional handling alongside roof and siding work.
Roof Repair
One review noted honest diagnosis and cost-effective repair of ongoing ventilation problems.
Metal Roofing
Business advertises metal as one of several material options; no specific review detail.
Roof Inspection & Insurance Claims
Drone inspections and documented reports enable smooth insurance claims; one reviewer noted all town inspector requirements met.
Flat & Commercial Roofing
No explicit review evidence; business lists category but no customer detail provided.

How it compares

  • Rated 5 against a 4.76 average across the 415 gutters & siding businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 94
Review volume 75
Review recency 100
Review sentiment 75
Profile completeness 100
Verification 30

Rating breakdown

5
50
4
1
3
0
2
0
1
0

Common questions

How long does a roof replacement typically take?
One day for most residential roofs; more complex jobs (e.g., Victorian homes) may take 1.5 days. Work includes cleanup.
Do you provide written warranties?
Yes. Replacements include written warranty for both material and workmanship, documented for insurance and town inspector requirements.
How quickly can you schedule an inspection?
Estimates arrive within days. Owners meet homeowners in person, including attic visits to address specific concerns before quoting.

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Last updated 2026-08-26