R&A Remodeling & Roofing vs Cruz Roofing and Siding: which one for roof repair?
Both outfits sit near the top of the Connecticut field for roof repair work, and each is a legitimate pick depending on what your job actually needs. R&A Remodeling & Roofing runs a tighter, faster crew on repairs with a spotless review record, while Cruz Roofing and Siding brings more volume and a built-out insurance claims process for bigger or storm-related jobs. Our methodology scores both in the low-90s, so the real split comes down to fit.
The differences that matter
- Speed on straightforward repairs. R&A is praised for fast, attentive turnarounds on leak repairs, flashing and chimney work, with crews sending aerial photos and finishing a one-day fix even after finding a second issue mid-job, while Cruz is described more around scheduling reliability and thorough completion than raw speed.
- Insurance and storm claims. Cruz has a named, built-out process for handling insurance paperwork end-to-end from inspection to approval, which matters if your roof repair is tied to a storm claim, while R&A's summary focuses on in-house permitting and inspections rather than insurance claim work.
- Complex rooflines and multi-trade jobs. Cruz's crew is called out for working complex roof angles and multi-phase remodels efficiently across roofing, siding, windows and gutters, while R&A's work is centered more tightly on roofing itself, from slate leaks to full replacements.
- Review record on repair quality. R&A shows a perfect run of five-star reviews with zero one-star complaints across 136 reviews, while Cruz has a slightly larger review base at 206 with a 4.9 average and no negative patterns in recent reviews.
- Continuity of contact. Cruz reviewers repeatedly name specific office staff and technicians (Miriam, Michael, Brian, Dave, Christian, Melanie, Joselyne) alongside owner David Cruz, suggesting a bigger team with more people in the loop, while R&A centers on Santos and Roger leading hands-on.
Side by side
- Google rating
- R&A Remodeling & Roofing: 5 (136 reviews)
- Cruz Roofing and Siding: 4.9 (206 reviews)
- Services
- R&A Remodeling & Roofing: 24 7 emergency roofing, gutter services
- Cruz Roofing and Siding: flat roofing commercial, roof repair, 24 7 emergency roofing, metal roofing
- Best for
- R&A Remodeling & Roofing: Fast, contained repairs (leaks, flashing, chimney work) where you want the same one or two people handling it start to finish
- Cruz Roofing and Siding: Repairs bundled with insurance claims, storm damage, or a roofline complicated enough to need siding/gutter coordination
- Communication style
- R&A Remodeling & Roofing: Daily updates with aerial photos during the job
- Cruz Roofing and Siding: Named office staff and technicians coordinating from first call through walkthrough
- Verification
- R&A Remodeling & Roofing: Google-verified
- Cruz Roofing and Siding: Google-verified
- Composite score
- R&A Remodeling & Roofing: 93
- Cruz Roofing and Siding: 93
Within 3 points of each other, so treat them as effectively tied on overall quality. The choice below is about fit, not the score.
What reviewers say
R&A Remodeling & Roofing
Reviewers consistently experience fast, attentive service from a team led by Santos and Roger. Work spans slate leak repairs, full replacements, flashing and chimney work, with crews sending aerial photos during the job and leaving sites immaculate. One reviewer with a longstanding porch leak praised their proactive discovery of a second issue and one-day fix after heavy rain.
Materials arrive promptly (a week noted), and the outfit handles permitting and inspections in-house. Pricing lands as fair and competitive. Follow-up visits at no cost have resolved lingering concerns. All 136 reviews rate five stars, with no one-star complaints recorded.
Cruz Roofing and Siding
From the first conversation through project completion, this team earns praise for turning up on time, listening to what matters to each customer, and walking away with the details done right. David Cruz and his crew handle complex rooflines and siding transformations with visible pride, manage insurance paperwork end-to-end, and follow up on aftercare without argument. Crews arrive early, work late into summer evenings, leave no nails behind, and respond quickly to touch-ups. Reviewers across Westport, Fairfield, Shelton, and Trumbull consistently credit the office staff, named technicians (Miriam, Michael, Brian, Dave, Christian, Melanie, Joselyne), and the owner for making a stressful renovation feel straightforward.
The website lists over a decade in business and an A+ Better Business Bureau rating. Service offerings span roof repairs, replacements, siding and window installation, gutters, and emergency work. Pricing appears fair relative to the quality delivered-reviewers specifically note competitive costs-and the company handles everything from permits to final walkthrough. No negative patterns appear in recent reviews.
Which should you pick?
Pick R&A Remodeling & Roofing if
- You want a fast, hands-on response for a leak or a defined repair job
- You want a contractor who handles permitting and inspections directly without extra hand-holding
- You want the track record with zero recorded complaints across a large review set
Pick Cruz Roofing and Siding if
- Your repair is tied to an insurance claim and you want that paperwork managed for you
- Your roofline is complex or the job overlaps with siding, gutters, or windows
- You want a larger, named team on hand in case your usual contact is unavailable
Verdict
The deciding factor here is not the score, they're a point apart, but what kind of repair you're dealing with. R&A Remodeling & Roofing fits a straightforward leak or flashing repair where you want a small, responsive team moving fast and communicating directly. Cruz Roofing and Siding fits when the repair is more complicated: an insurance claim to manage, a difficult roofline, or work that spills into siding and gutters. Either way you're picking from the top of the local field, so match the contractor to the job rather than the composite score.
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FAQ
- Which is better for a simple leak repair?
- R&A Remodeling & Roofing, based on its record of fast diagnostics and one-day fixes on leak and flashing issues.
- Which is better if the repair involves an insurance claim?
- Cruz Roofing and Siding, which has a described process for handling insurance paperwork from inspection through approval.
- Do both handle permitting?
- R&A handles permitting and inspections in-house; Cruz manages permits through final walkthrough as part of its full-service process.
- Is one clearly rated higher than the other?
- No. R&A scores 92.8 with a 5.0 rating from 136 reviews, and Cruz scores 92.7 with a 4.9 rating from 206 reviews, close enough that fit matters more than the score gap.