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Alan Soucy Home Improvement

Updated 2026-09-25 · 46,759 reviewed · 1,169 listed · Scored from 16 Google reviews · How we rank ›

2.4(16) 51 low data composite score See reviews on Google ✓ Google-verified
Roof RepairGutters & SidingRoof Inspection & Insurance Claims
Alan Soucy Home Improvement
Location
East Hartford
Services
Roof Repair, Gutters & Siding, Roof Inspection & Insurance Claims
Reviews
16
Ranking
#765 in Roof Repair

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-26.

What recent reviews say

When work gets completed, quality and pricing can be strong. However, most recent reviews detail systematic problems: no-shows lasting years, projects stalling for months, poor communication, and refusal to fix defects or return to finish jobs. Several reviewers pursued legal action after being ghosted with incomplete work and uncollected final payments.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • skilled workmanship on completed jobs
  • competitive pricing when engaged
  • thorough roof diagnostics and repairs
  • prompt communication when responsive
Watch-outs
  • chronic no-shows and missed appointments
  • projects abandoned mid-work
  • months-long delays on week-long jobs
  • poor communication and ghosting
  • shoddy materials and workmanship on many projects
  • no follow-up to fix defects
  • messy job sites
skilled-workmanshipfair-pricingno-showmissed-deadlinesshoddy-workmanshippoor-communicationleft-mess
Think twice if: Most customers report chronic no-shows, multi-month delays, abandoned projects, and poor communication. Legal action and complaints to BBB and Consumer Protection are documented.

Where this business shines

  • Competitive roofing pricing
  • thorough roof inspections
  • can work with insurance claims

Worth knowing

  • Roof work has been praised for one-time completion and insurance claim assistance
  • Crew member Dave noted positively in reviews
  • Multiple projects abandoned with final payments cashed and no return
  • Projects delayed 5+ months from initial 2-week quotes
  • One reviewer had $12,000+ in follow-up work after abandonment

What reviews say by service

Roof Repair
One detailed positive on thorough leak diagnosis and flashing repair; more recent reviews report no-shows and incomplete work.
Roof Replacement & Installation
Two strong 5-star reviews on quality and pricing; multiple 1-star reviews cite project delays and poor communication.
Gutters & Siding
Limited evidence; one mention of flashing work done poorly with residue left on roof.

How it compares

  • Rated 2.4 against a 4.77 average across the 687 gutters & siding businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

What earned this score?

Our Rubric
Star rating 21
Review volume 53
Review recency 80
Review sentiment 40
Profile completeness 100
Verification 30

Rating breakdown

5
5
4
0
3
1
2
0
1
10

Common questions

What areas do they serve?
Their website lists East Hampton as a service area; Google records show they operate from East Hartford and have served Glastonbury.
Do they work with insurance companies?
Older reviews note they work with insurance adjusters and can increase claim payouts so customers pay only their deductible.

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Last updated 2026-09-25