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Graves Brothers Home Improvement

Updated 2026-09-25 · 46,759 reviewed · 1,169 listed · Scored from 23 Google reviews · How we rank ›

4.5(23) 71 low data composite score See reviews on Google ✓ Google-verified
Roof RepairRoof Replacement & InstallationGutters & SidingMetal RoofingFlat & Commercial Roofing
Graves Brothers Home Improvement
Location
West Hartford
Services
Roof Repair, Roof Replacement & Installation, Gutters & Siding
Reviews
23
Ranking
#427 in Roof Repair
Best for
homeowners seeking friendly, detailed estimate conversations with experienced staff

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-26.

What recent reviews say

Five-star reviews praise staff like Tyler and James for informative estimates and professional manners. Recent one-star accounts allege dramatically inflated quotes, unsupervised crews causing damage, unfinished work, and resistance to repairs after town inspection failures.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • knowledgeable staff
  • professional estimates
  • friendly sales approach
Watch-outs
  • aggressive pricing
  • poor job supervision
  • communication breakdowns
  • work quality issues
skilled-workmanshipresponsive-communicationpoor-communicationoverpricedshoddy-workmanshippushy-salesleft-mess
Best for: homeowners seeking friendly, detailed estimate conversations with experienced staff
Think twice if: pricing runs significantly higher than other quotes; recent reviews raise concerns about crew supervision and follow-through on repairs

Where this business shines

  • estimates from named, knowledgeable staff
  • no high-pressure sales pitch
  • long operating history (claimed since 1977)

Worth knowing

  • Staff members Tyler, James, and Royce named positively in older reviews
  • Recent $34k siding quote and $5k gutter quote cited as inflated relative to competitor bids
  • Town inspector failed job on window and wrap installation; external contractor called work shameful

What reviews say by service

Roof Repair
older reviews praise staff knowledge; recent review accuses bait-and-switch pressure to replace entire roof for minor leak
Gutters & Siding
quote cited as $5k; complainant sourced alternative gutter install at $1500
Roof Replacement & Installation
staff (Tyler, James) praised for professional estimates on replacement work

How it compares

  • Rated 4.5 against a 4.77 average across the 687 gutters & siding businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

What earned this score?

Our Rubric
Star rating 74
Review volume 60
Review recency 100
Review sentiment 47
Profile completeness 100
Verification 30

Rating breakdown

5
20
4
0
3
0
2
0
1
3

Common questions

Do they offer free estimates?
Yes. Reviewers mention receiving estimates from staff like Tyler and James, though pricing is cited as significantly higher than competing quotes.
What areas do they serve?
Their website claims service in West Hartford, Rochester, Buffalo, Syracuse, Albany, Tarrytown, Center Valley, and Binghamton; the directory lists them in West Hartford, CT.
How recent are their reviews on work quality?
Positive reviews are 3 years old. Recent one-star reviews (within 1-2 years) describe work supervision problems, unfinished jobs, and disputes over repairs.
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Last updated 2026-09-25