Do they offer free estimates?

Yes. Reviewers mention receiving estimates from staff like Tyler and James, though pricing is cited as significantly higher than competing quotes.

What areas do they serve?

Their website claims service in West Hartford, Rochester, Buffalo, Syracuse, Albany, Tarrytown, Center Valley, and Binghamton; the directory lists them in West Hartford, CT.

How recent are their reviews on work quality?

Positive reviews are 3 years old. Recent one-star reviews (within 1-2 years) describe work supervision problems, unfinished jobs, and disputes over repairs.

Graves Brothers Home Improvement

Updated 2026-08-26 · 7,286 reviewed · 1,143 listed · Scored from 23 Google reviews · How we rank ›

4.5(23) 71 low data composite score See reviews on Google ✓ Google-verified

Gutters & Siding

Service: Gutters & Siding
Reviews: 23

What recent reviews say

Five-star reviews praise staff like Tyler and James for informative estimates and professional manners. Recent one-star accounts allege dramatically inflated quotes, unsupervised crews causing damage, unfinished work, and resistance to repairs after town inspection failures.

Based on limited recent reviews, so treat this as low-confidence.

Praised for

knowledgeable staff
professional estimates
friendly sales approach

Watch-outs

aggressive pricing
poor job supervision
communication breakdowns
work quality issues

skilled-workmanshipresponsive-communicationpoor-communicationoverpricedshoddy-workmanshippushy-salesleft-mess

Best for: homeowners seeking friendly, detailed estimate conversations with experienced staff

Think twice if: pricing runs significantly higher than other quotes; recent reviews raise concerns about crew supervision and follow-through on repairs

Strengths

estimates from named, knowledgeable staff
no high-pressure sales pitch
long operating history (claimed since 1977)

Worth knowing

Staff members Tyler, James, and Royce named positively in older reviews
Recent $34k siding quote and $5k gutter quote cited as inflated relative to competitor bids
Town inspector failed job on window and wrap installation; external contractor called work shameful

What reviews say by service

Roof Repair: older reviews praise staff knowledge; recent review accuses bait-and-switch pressure to replace entire roof for minor leak
Gutters & Siding: quote cited as $5k; complainant sourced alternative gutter install at $1500
Roof Replacement & Installation: staff (Tyler, James) praised for professional estimates on replacement work

How it compares

Rated 4.5 against a 4.76 average across the 415 gutters & siding businesses listed here.
Has more Google reviews than 74% of the businesses in this directory.

How we scored this

Our Rubric

Star rating 74

Review volume 60

Review recency 100

Review sentiment 47

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Do they offer free estimates?: Yes. Reviewers mention receiving estimates from staff like Tyler and James, though pricing is cited as significantly higher than competing quotes.
What areas do they serve?: Their website claims service in West Hartford, Rochester, Buffalo, Syracuse, Albany, Tarrytown, Center Valley, and Binghamton; the directory lists them in West Hartford, CT.
How recent are their reviews on work quality?: Positive reviews are 3 years old. Recent one-star reviews (within 1-2 years) describe work supervision problems, unfinished jobs, and disputes over repairs.

Contact

Phone: +1860-821-3390
Website: https://gravesbros.com/
Address: 71 Raymond Rd, West Hartford, CT 06107
Open in Google Maps

Last verified 2026-08-26

Opening hours

Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: 00:00-24:00

As listed on Google.

From their website

Services listed

Roof repairRoof replacementAsphalt shinglesMetal roofingCedar shakesEPDM rubber roofingTPO roofingSiding installation

Operating:since 1977

As published by the business on its own website; not independently verified.

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5.0(2)✓ Google-verified

Both available Google reviews award five stars. Their website lists 35 years in business, CT licensure (MCO.0904135), and Duro-Last certification. Review count is limited, so this profile reflects what the evidence supports rather than broad experience.

Roof RepairRoof Replacement & InstallationGutters & Siding

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